Help and questions

Billing (quotes, invoices, receipts), APOPS Pay (recording and verifying customer payments, payment links), PayLink (payouts with approvals), Suppliers & Procurement and Reports, for 60 days. No card is needed.

Your workspace becomes read-only: you can still sign in, see and print everything, but you cannot create or change records until you upgrade to premium. Nothing is deleted.

Yes, by email two weeks and three days before the end, and on the last day.

No. Every company works in its own private workspace. Your customers, invoices, payments, payouts, suppliers and users are kept apart from every other company's, and every request is checked against your workspace.

You do. We use it only to run the service for you, in line with the Kenya Data Protection Act, 2019. We never sell it.

No. If you stop paying, the workspace becomes read-only and the data is kept. You can ask us to delete it, or to hand it over (see Own server).

Sign in and press Upgrade to premium in the bar at the top. APOPS Assurance emails you an enrolment link: you confirm your company details and accept the agreement online, and your first invoice follows.

APOPS Assurance Ltd sends your invoices automatically, monthly, quarterly or yearly as agreed. Each invoice has a Pay now link (M-Pesa, bank transfer or card). As soon as the payment is confirmed, your workspace is active up to the end of the period paid, and your receipt arrives by email.

Packages are coming soon. Until then we agree the price with you when you upgrade. Press Contact APOPS to ask.

If an invoice is unpaid 14 days after its due date, the workspace becomes read-only until payment. Your data stays as it is.

In the app, open Companies & data and add each company. Each one has its own books, invoice numbers, users, documents, logo, bank and M-Pesa details. People who work for more than one company use one login and switch with the company list at the top. No company sees the others' data.

Yes, each company has its own subscription. Ask us about a group price.

Yes. Customers get a prompt for the amount on their invoice, enter their PIN, and the payment is confirmed into your books automatically, with the receipt sent by itself.

It is a paid set-up service. Ask from the app (Companies & data > Connect our M-Pesa) or with Contact APOPS below. We help you get your own API keys from Safaricom (Daraja) for your own Paybill or Till, or from your bank. Then we connect them to your workspace and send a test prompt of KES 1.

A one-off set-up fee and a small monthly fee. We quote it when you ask; it depends on your Paybill or Till and your bank.

No. Money goes straight to your Paybill or Till. We never hold your funds. Your keys are stored encrypted and are never shown to anyone else.

By Paybill, Till or bank transfer using the details on your invoice. They (or your cashier) then record the M-Pesa code or bank reference, and the payment is verified before the receipt is issued.

One person prepares a payout to a supplier, staff member or contractor. A different person approves it with a one-time code, and every step is recorded. Nobody can approve their own payout.

Yes, as a premium add-on, connected the same way as M-Pesa prompts (your own B2C or bank keys). Until then, approved payouts are paid by you and marked as paid with the reference.

Yes. This is a buy-out: you get a licence to run the suite on your own hosting and domain, with all your data. Press Buy out / own server in Companies & data, or Contact APOPS below. We agree the price, payment plan and contract with you.

Yes. Typically a deposit and the balance over a few months, invoiced automatically with Pay now links.

When the payment agreed for release is received (the deposit or the full price, as in your agreement), the Download all data button opens in your workspace. You keep working there until your own system is ready.

About 30 minutes for someone who manages hosting. Read Moving to your own server. We can do it for you as a set-up service.

Yes. Every invoice has a secure payment link: put it behind a Pay now button on your website, in emails or WhatsApp. Customers can also find their bill by invoice number and phone number on the payment page.

Yes, for example apopspay.yourcompany.co.ke. This comes with the buy-out, or as a set-up service on our hosting. Ask us.

Yes. We build it on the same suite, connected to your billing, payments and payouts: shop and point of sale, inventory and stock, pharmacy / chemist, general store, rent collection, property management, school fees, library, hotel and BnB booking, payroll, fleet, clinic billing, restaurant orders and more. Use Get custom development or Contact APOPS below.

In the app, press Feedback / Support (bottom right). Our team answers there and by email. We are taking feedback to improve the modules, so tell us what to improve. You can also WhatsApp +254 722 102 317.